arus hoki Privacy Policy
This page describes what we collect when you use arus hoki and how we keep that data protected. We at arus hoki gather personal information — your name, email, phone number, identity document, and payment details — only for account verification, payment processing, and compliance with local law. We do not sell your data to advertisers, and we do not share your payment information with unverified third parties.
Our privacy practices on arus hoki centre on security and transparency. We encrypt sensitive data, restrict employee access, and maintain audit logs of who accesses your information and when. If you have questions about how we handle your data on arus hoki, contact our support team and we will clarify our practices.
The sections below explain what we collect, how we use it, your rights, and how to contact us if you have privacy concerns.
What data we collect on arus hoki
When you register an account on arus hoki, we collect your full name, email address, phone number, and date of birth. These details are required for account creation and to verify your identity in compliance with Know Your Customer (KYC) regulations. We also collect a copy of your government-issued ID — your KTP, passport, or equivalent document — so we can confirm you are the legitimate account holder.
We at arus hoki also collect payment information during deposits and withdrawals. We record the payment method you use — whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, and e-wallet — and the transaction amount and timestamp. This information helps us track account funding and process cashouts accurately. We do not store your full bank account number or credit card details; instead, payment processors handle that sensitive data directly.
When you use arus hoki, we also log your game activity — which games you play, bet amounts, outcomes, and timestamps. We track login times, IP addresses, and device information to detect fraud and unauthorized access. During Idul Fitri, Idul Adha, Imlek, and Nyepi, we may also record your gameplay patterns to ensure fair treatment during high-traffic periods.
How we use your data on arus hoki
We at arus hoki use your personal information for specific, legitimate purposes. We use your name, email, phone, and ID to verify your identity and prevent fraud. We use your payment information to process deposits and withdrawals accurately and to comply with anti-money laundering (AML) regulations. We use your game activity data to settle outcomes fairly, detect cheating, and investigate disputes.
Our compliance team may access your account data if we detect suspicious patterns — such as sudden large deposits followed by immediate cashouts, or multiple deposits using different payment methods within a short period. These reviews help us protect all arus hoki users from fraud and financial crime. We do not use your data for marketing or to build profiles for targeted advertising.
We at arus hoki may also use aggregated, anonymized data — data that does not identify you personally — to improve our platform, analyze gameplay patterns, and optimize payment processing. For example, we might analyze which payment methods are most popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to ensure arus hoki remains accessible across all regions.
Third-party processors and data sharing on arus hoki
We at arus hoki share your data only with trusted service providers who help us run the platform. Payment processors — the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer transactions — receive your payment details to complete deposits and withdrawals. Identity verification providers receive your name, phone, and ID copy to confirm your identity. These processors are bound by strict confidentiality agreements and may not use your data for purposes outside arus hoki services.
Our servers may sit outside your jurisdiction — they may be located in regional data centres that serve multiple countries. However, regardless of server location, we apply the same data protection standards to all information stored on arus hoki. We do not transfer your data to third parties for commercial purposes, and we do not sell your information to data brokers.
How long we keep your data on arus hoki
We at arus hoki retain your account information for as long as your account is active. After you close your account, we keep your identity verification documents and transaction history for five years to comply with financial record-keeping laws. Game logs, deposit receipts, and withdrawal confirmations are retained permanently so we can investigate disputes and resolve claims fairly.
Personal information — your name, email, phone, and ID copy — is deleted within ninety days of account closure unless we are required by law to retain it longer. You can request deletion of your account data at any time by contacting our support team, but note that we may keep records necessary for legal compliance.
Your rights regarding your data on arus hoki
As an arus hoki user, you have the right to access your personal information, request corrections to any inaccurate data, and ask for a copy of all information we hold about you. You can update your email, phone number, and payment methods at any time through your account settings. If you believe we have stored incorrect information — such as a misspelled name or wrong identity document — contact our support team and we will correct it promptly.
You have the right to request deletion of your account and associated data, subject to legal obligations. You can disable cookies in your browser settings if you prefer not to be tracked across sessions. You have the right to lodge a complaint with local authorities if you believe we have violated your privacy rights.
Cookies and tracking on arus hoki
We at arus hoki use cookies and similar tracking technologies to remember your login information, keep you secure via session management, and improve your experience on the platform. These cookies are essential to arus hoki operations — without them, you would need to re-enter your credentials every time you load a new page. We do not use cookies to track you across external websites or to build marketing profiles.
You can control cookies through your browser settings. Disabling cookies may limit certain arus hoki features — for example, you may not be able to stay logged in across sessions. We do not use third-party analytics services that track your behaviour without your consent.
How we secure your data on arus hoki
We at arus hoki protect your personal information using industry-standard encryption and multi-layer security controls. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols — the same encryption used by banks. Your passwords are hashed, not stored in plain text, so even our staff cannot see them. Payment information is isolated from game systems and processed through certified payment gateways that meet international security standards.
Our servers are housed in secure data centres with restricted physical access, backup power systems, and round-the-clock monitoring. We maintain detailed audit logs of who accesses your account information, when they access it, and what they do with it. Our compliance team reviews these logs regularly to detect unauthorized access. If we suspect a security breach, we notify affected users immediately and take steps to limit damage.
International data transfers and arus hoki
We at arus hoki operate servers in multiple regions to serve users across Indonesia and beyond. When you use arus hoki, your data may be stored on servers located outside your jurisdiction. However, regardless of where your data physically resides, we apply consistent privacy protections. We do not transfer your data to countries with weaker privacy laws without your consent, and we do not permit foreign governments to access arus hoki user data without proper legal process.
How to contact us about privacy on arus hoki
If you have questions about our privacy practices on arus hoki, wish to access your personal data, or want to request deletion of your account, contact our support team. We will respond to privacy inquiries within five business days. You can reach us through live chat on the platform or by email. We take all privacy concerns seriously and are committed to resolving them fairly.
We at arus hoki may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of material changes via email or a platform notice. Your continued use of arus hoki after an update constitutes acceptance of the revised policy. This privacy policy was last updated in the current year and reflects our current data handling practices.